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Rob McIntosh T: 1-888-651-8122
Fax: 1-613-347-7520
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20369 South Service Road
South Lancaster, ON K0C 2C0
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Monday: 10:00am to 5:00pm
Tuesday: 10:00am to 5:00pm
Wednesday: 10:00am to 5:00pm
Thursday: 10:00am to 5:00pm
Friday: 10:00am to 6:00pm
Saturday: 10:00am to 6:00pm
Sunday: 11:00am to 5:00pm

Bridge page Rob McIntosh product catalog on Bridge

Facebook page Rob McIntosh on Facebook


To place an order just make your selection, fill your shopping cart and check out. Or call us at 1-888-651-8122 during our normal business hours. Our skilled representatives will be happy to assist you.

Order ConfirmationAfter placing your order you will be sent an order confirmations via e-mail.

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Sales Tax Canada-Bound Deliveries Canadian sales taxes are applicable to all purchases shipped to within Canada. Rates:
Alberta: 5%
BC: 12%
Manitoba: 13%
New Brunswick: 15%
Newfoundland: 15%
NWT: 5%
Nova Scotia: 15%
Nunavut: 5%
Ontario: 13%
PEI: 15%
Quebec: 14.975%
Yukon: 5%

U.S.-bound Deliveries No sales tax is applied to items shipped to address outside of Canada. Canadian sales taxes are applicable to all purchases shipped to within Canada. The billing address is not considered relevant in determing the charging of tax or not.

Forms of PaymentVisa and Mastercard


Rob McIntosh is committed to protecting the privacy and confidentiality of personal information in our possession and control. Rob McIntosh needs to collect personal information from our clients in order to provide service and fulfill legal obligations. The information we collect is used for: Opening and servicing your order(s); sending and receiving payment for this same order(s). We limit the use of your personal informati Rob McIntosh maintains reasonable administrative, technical and physical safeguards in an effort to protect personal information in our custody and control against unauthorized access, use, modification and disclosure of. We train our employees to k clients' personal information strictly private. We will not disclose, trade, rent, sell or otherwise transfer your personal information. We take privacy seriously.

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shipping & delivery

All items are shipped from our warehouse facility located in South Lancaster, Ontario, Canada.

Order Total Shipping to Canada Shipping to U.S.
Up to $50.00 $10.00 $15.00
$50.01 to $100.00 $15.00 $20.00
$100.01 to $200.00 $25.00 $30.00
$200.01 to $300.00 $30.00 $35.00
$300.01 to $500.00 $35.00 $40.00
Over $500 $40.00 $45.00

Rush orders: CONTACT US for rush shipping arrangements, charges, and product availability.

International orders: CONTACT US with your location and what you would like to purchase for a shipping estimate and product availability.

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special services

Bridal Registry At Rob McIntosh, we pride ourselves on providing brides-to-be with a unique experience and special individual attention. Please call for a consultation with our Bridal Registrar. You are also invited to create your registry online here

Gift Cards Gift cards may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything.

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merchandise pricing & availability

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

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returns & exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable - so take special care when giving instructions for special orders and personalization.

A gift can be returned for exchange only.

All sales final on special orders.

All returns must be authorized prior to being returned. Please contact us for further instructions on processing a return.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 1-888-651-8122.

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About Rob McIntosh

The Rob McIntosh story began in 1979 when Rob and Barbara McIntosh founded the first Rob McIntosh in Cornwall, Ontario. Rob and Barb dreamed of creating a friendly and unforgettable shopping experience in the Gift and Tableware category. They succeeded beyond everyone’s wildest expectations and Rob McIntosh Shops have become the source for the best in fashionable, quality tabletop and gifts.

Having successfully moved to the flagship location in Lancaster in the early 80’s, Canadians now travel from all over to this village of shops, which feature themed buildings and an incredible selection of brand name merchandise.

Rob McIntosh believes in great quality and functional design at affordable prices. Brands we carry include McIntosh, Royal Doulton, Portmeirion, and Noritake amongst others.

Over the years, Rob McIntosh Shops has been recognized with several awards including the Socially Responsible Retailer of the Year Award by the Retail Council of Canada for its contributions to Cancer Research and was also voted the Eastern Canada Retailer of the Year by Canadian Gift & Tableware Association.

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